IT RELATIONS Blog

Trust is good. Control is better — even in retail. Because grabbing cash from the till (“the drawer”) is by no means rare. For retailers, it therefore pays off to uncover behavioral patterns and quickly identify deviations from standard procedures. This way, false accusations can be avoided — and theft can be reliably exposed.

Caught between a shortage of skilled workers, continuously rising cost pressure, and evolving customer expectations, retailers are increasingly reaching their limits. Workforce planning adds yet another layer of complexity. Too few staff, and service quality suffers. Too many, and margins shrink. Finding the right balance has become a vital core competency and is particularly successful when based on reliable data.

It's the central question for anyone in the hospitality business: How can they make customers happy? Of course, restaurant operators earn points with good food – but that’s not all. At the end of every visit, the overall impression must be convincing. This includes service. Friendliness and smooth operations are highly valued. Fortunately, service staff now have technical support in the form of so-called waiter apps.

Rightly so, chaos and panic can quickly erupt in a store when the POS system goes down – because nothing really works without it. In other words, simply processing payments is no longer enough. Today’s POS systems are expected to handle product and service management, data security, export functions, Technical Security Equipment (TSE), promotional campaigns, inventory updates, and reporting. Those who opt for solutions with centralized monitoring are clearly a step ahead when it comes to staying in control.

Day-to-day operations in the hospitality industry are bustling to hectic. In the midst of this hustle and bustle, service and kitchen staff often find it difficult to keep track of orders. Manual workflows lead to delays, and in the worst case, errors can negatively affect customer satisfaction. Greater speed, efficiency, and optimal service, on the other hand, can be achieved – from restaurants to snack bars – through digital support.

The cash register is the linchpin in bakeries, butcher shops, farm stores, restaurants, and retail businesses. It plays a multifaceted role: serving as the core of revenue generation - at least in stores that still use registers - contributing to a positive customer experience, and assisting with documentation, accounting, and compliance with legal requirements. But there's even more potential once decision-makers opt for a modern POS system like ITR POS. These 7 features deliver real added value at the point of sale.

Many people wish they could look into a crystal ball. Retailers, too, would certainly like to ask this occult object a question or two: How will consumer behavior change? Will brick-and-mortar retail remain important? And what role will digital services play? A reliable tool to get answers to these questions is available.

In many stores, it is still common practice to record customers' pre-orders with a piece of paper and a pen. However, this method is error-prone and time-consuming. This can lead to longer waiting times and, in the worst case, dissatisfied customers. The handwritten notes must be carefully managed and read to avoid errors, not all handwriting is legible. ...

Bakeries, butchers and specialist stores work with a focus on success. This includes satisfied customers, increasing sales and motivated employees. Monitoring this is essential, as indicators must be identified and dealt with as quickly as possible. In the craft sector, it is not only the development of good products that counts; customers are far more demanding today, so that various measures are necessary, but their different effects are closely linked.

New reporting obligation for cash register operators: What you need to know! From 01.01.2025, a new reporting obligation for cash register systems will come into force, as published by the Federal Ministry of Finance (BMF) in a letter dated June 28, 2024. The reporting obligation itself has been known for some time, but its introduction has been postponed several times. This new regulation applies to all types of ...